For your convenience, please select the method of contact for customer service that is most appropriate for you.
Customer service by phone
You may contact our customer service department by calling
1(877)348-7788. Service hours are from 11am until 7pm, Monday through Saturday, Eastern Time.
Customer service by email
To contact our customer service department by email, please please fill in the form below
FAQ
Find answers to most of your questions here.
www.divchairs.com and all information, photographs, text, content, brochures, catalog, and services available through it (the "Site") are provided by Euro Furniture , Inc. under this Terms and Conditions agreement and any amendments to the Terms that Euro Furniture may publish from time to time (the "Terms"). By accessing, browsing, purchasing, inquiring, communicating, chatting on or through this site, you agree to be bound by these terms and conditions. If you do not agree to abide by the Terms in their entirety, please do not use the Site or download content from the Site for any purpose whatsoever.
We strive to provide quality home furnishings from established manufacturers directly to the consumer. All products carry the individual manufacturer’s guarantee for material quality and craftsmanship. After proper assembly and care you find a defect with a Product, please call our customer service department for repair or replacement. If you’re not satisfied with your item/items, please contact us within one day of purchase to arrange an exchange or refund of the unused Product. Keep your receipt and return the Product in its original packaging. DIV Chairs will not assume the transportation charges for any Products purchased through DIV Chairs
Payment
We accept payments of personal checks, major credit cards: Visa, Master Card and Discover. Authorization from the credit card company for 100% of the amount of the purchase order is required.
Delivery and Return Policy
DIV Chairs will provide you an estimated shipping date at the time of order based on information from vendors and delivery agents. You will receive periodic updates from us regarding your order until it is delivered to you or designated agent. Any change of delivery date, address or telephone number must be received in writing and called in to our delivery department before midnight a week prior the specified date. We cannot deliver to APO, FPO, PO Boxes or personal mailboxes. Please use a valid street address. It is exclusively your responsibility prepare for easy delivery through doorways, passageways, stairways or any other way as you deem fit, and will fit into the living space of your choice.
All delivery charges are for curbside delivery to your address. You agree to be available to receive the product from the carrier at the time of delivery, and represent that the delivery address provided by you is accessible to commercial trucking and delivery companies. Curbside delivery is defined by; the trucking service will park in front of your address where you will need to receive the product from the back of the vehicle. DIV Chairs assumes no responsibility or liability to damage of the product, personal injury to someone or any other issue that can arise due to getting the product from the curbside to the inside space. Delivery carriers and other major delivery companies do not offer assistance bringing the product into your home or setting it up as per standard delivery charges.
If you need assistance bringing your item/items to your garage, this service is offered by the third party delivery carriers and can be arranged for an additional fee. If an inside or set up service is required, please ask our sales staff to assist you. An inside delivery, or an "in-home delivery" only means that the package is brought into your home. We will notify you of the charge for the services you require separately, and only with your approval, add that to the amount due.
DIV Chairs and/or its designated partners will file all claims for replacement of defective or damaged merchandise should the product arrive with a problem. We only require you to follow a few procedures required in the claims process.
You, the customer, will be responsible for making yourself available for taking delivery and inspecting the product at the time of delivery. If you authorize the product to be delivered in your absence or without your inspection, you automatically represent that the product is received in good condition and will void all rights to returns, claims and insurance! If the damage is severe, you agree to refuse only the item that is damaged and make notations on the freight bill. You are also required to submit digital photographs of damaged material that should be clearly visible in the digital photograph to substantiate the claim within one day of receiving the shipment. In case the damage is noticed after unpacking the goods, you agree to notify both the delivery company as well as DIV Chairs immediately. We will need some digital photographs clearly indicating the damage. In such an event, the claim will have to be initiated by the consignee – in this case you, the Customer, as a concealed damage. In cases where multiple items are part of an order, the charge-back allowed on your credit card will be limited to the value of the damaged item/items after the above mentioned evidence is submitted and approved. Items received in good condition or without any evidence of damage as stipulated above will be charged as listed above in the payment section. Div Furniture cannot and will not accept any items returned without prior approval or authorization; so, please do not return any of the items without prior approval or authorization from DIV Chairs.
DIV Furniture does not accept delivery instructions to any other delivery company instead of the valid delivery address specified at the time of the order. If the delivery address is inaccessible or invalid, customer agrees to pay the purchase order amount and the additional delivery charges. We also strongly advise against any customer request of pick-up of the package(s) from the trucker's terminal or any location other than the delivery address. In such a case, DIV Chairs will not be liable for any damages whatsoever, should damages be noticed later.
DIV Chairs is not liable for damages other than those mentioned on the trucker's delivery receipt. Please ensure you inspect the content of all the packages before signing on the trucker's receipt. The trucker will not uncrate or open the package. You the customer, will have to open the boxes and inspect the contents. You can refuse to accept the delivery if the trucker does not allow you to inspect the package. We will re-schedule the delivery accordingly.
Cancellations
A minimum of $50.00 will be retained towards transaction charges for all cancellations at any given time. All orders cancelled after 24 hours will be charged 30% towards re-stocking fees.
If you have further questions, please contact us.
